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Free Month of Xbox Live For Users Affected By Cloud Issues

Xbox Live

If you were affected by the Xbox Live service issues last week, you’ll be glad to know that Microsoft is doing you a solid by giving you a month of Xbox Live Gold for free!

A post on Major Nelson’s blog features a published e-mail from Xbox Live’s General Manager, Alex Garden, stating that members who were affected by the service’s issues will receive a one-month extension on their Xbox Live Gold memberships.

We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again.

As always, I welcome your feedback. Game on!

Alex Garden
Email: Alex dot Garden at Microsoft dot com
General Manager, Xbox LIVE


Major Nelson (also known by his human name, Larry Hyrb), also reminds members that they don’t need to take any further actions to receive their free month. He said, “We know exactly who was affected and we’ll handle all of this on our end.”

How does that sound, Xbox fans? Looks like Microsoft is putting the right kind of bandages on this Cloud Save boo-boo. Let us know in the comments below if you were affected by the downed services last week and if you’re looking forward to getting a free month of Xbox Live Gold!


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